Refund policy

Return and Refund Policy for Evolvingtides

1. Overview
At Evolvingtides, we want you to be happy with your purchase. However, due to the volatile nature of the Trading Card Game (TCG) market and the high risk of tampering, we enforce a strict refund and return policy to protect the integrity of our inventory for all collectors.

2. Sealed Product Policy (Booster Boxes, Elite Trainer Boxes, Collection Boxes)
All sealed products are thoroughly inspected before shipment.
  • No Refunds for Damaged Packaging: We offer absolutely no refunds, returns, or exchanges on any sealed product if the factory shrink-wrap, seal, or packaging has any form of rip, tear, puncture, or opening.
  • To be eligible for a return, sealed items must be in the exact, pristine condition in which they were received, with all original factory packaging completely intact.

3. Loose Booster Packs & Reselling Protection
  • No Refunds for Pack Reselling: We do not accept returns or offer refunds under any circumstances for loose booster packs. All sales on individual booster packs, blister packs, and custom pack bundles are 100% final.
  • We strictly prohibit the return of items intended for resale, pack-weighing, or searching. Once a booster pack leaves our facility, it cannot be returned.

4. Trading Card Singles (Individual Cards)
  • All sales on raw or graded Pokémon trading card singles are final.
  • Because TCG card market prices fluctuate constantly, we do not accept returns on single cards based on price changes or buyer’s remorse.

5. Eligible Returns (If Applicable)
If your item is eligible for a return under our guidelines (i.e., completely untampered, pristine sealed product), you must contact us within 14 days of delivery.
  • To initiate a return, email us at evolvingtides@outlook.com with your order number and clear photos of the item.
  • Items sent back to us without first requesting a return will not be accepted.
  • Customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refunds
Once your return is received and thoroughly inspected for tampering or tears, we will send you an email to notify you that we have received your item and whether your refund is approved or rejected. If approved, your refund will be processed automatically back to your original payment method within 5–7 business days.